Privacy Policy
Last Updated: January 2026
Your privacy matters to us at Royale
1. Introduction
At Royale ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Account Information: Username, password, order history, preferences
- Payment Information: Payment method details (processed securely through our payment partners)
- Communication: Records of your interactions with us via email, live chat, or social media
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, links clicked, search queries
- Location Data: Approximate location based on IP address
- Cookies: We use cookies to enhance your browsing experience
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, send order confirmations, and provide tracking information
- Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges
- Personalization: To personalize your shopping experience and recommend products you may like
- Marketing: To send you promotional offers, newsletters, and updates (with your consent)
- Improvement: To analyze and improve our website, products, and services
- Security: To detect and prevent fraud, unauthorized access, and other security issues
💡 Legal Basis: We process your personal information based on our legitimate interests, contractual obligations, or with your explicit consent. You have the right to withdraw consent at any time.
4. Information Sharing
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Payment processors, shipping carriers, email service providers, and IT support
- Legal Compliance: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have explicitly authorized us to share your information
All third-party service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
5. Cookies
We use cookies and similar tracking technologies to:
- Remember your preferences and login status
- Understand how you interact with our website
- Personalize content and advertisements
- Analyze website traffic and performance
You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout)
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and personalize your experience
- Targeting Cookies: Used to deliver relevant advertisements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: SSL/TLS encryption for data transmission
- Access Control: Restricted access to personal information on a need-to-know basis
- Secure Storage: Industry-standard security measures for data storage
- Regular Audits: We regularly review and update our security practices
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request corrections to inaccurate or incomplete information
- Erasure: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request limitation of how we use your information
- Portability: Request transfer of your information to another service
- Objection: Object to the processing of your information for marketing purposes
To exercise any of these rights, please contact us using the information in the "Contact Us" section below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Order Information: Kept for as long as necessary to provide customer service and comply with legal obligations (e.g., tax, accounting)
- Account Information: Retained while your account is active and for a reasonable period thereafter
- Marketing Data: Retained until you unsubscribe or request deletion
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
In the case of significant changes, we may provide additional notice via email or through our website.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: